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Shipping Policy:

Most of our tutus available on our site are custom made to order and are designed by different manufacturers. Shipping times are listed in each product. Please reference the product information that you are interested in buying for the shipping times. The shipping times listed does not include transit time for your item. Please add an additional 3 to 7 business days onto shipping time included in each item description.

IMPORTANT!!! Once your order leaves our facility, we are no longer responsible/liable for any delay in shipment, loss or damage to your product. That responsibility falls on the carrier. Please make sure to ask us about our optional insurance listing to your order if you would like to protect your order for any issues during transit.

Return/ Exchange Policy:

We ask that you measure your child before ordering any of our products from our site. The size charts are listed in each product. If you do not find a size chart, please email us for the measurements or enter in your child's measurements in the comment box located in the product or the SPECIAL Request box located in the checkout. All of our items are custom handcrafted as ordered. "All sales are final" on our products, we do not accept returns or exchanges on our items. 

Since all of our items are custom made and personalized we do not accept cancellations once the order is received.

Please ask all questions in regards to sizing/colors before you place your order. Because items are handmade, some flowers or embellishments are seasonal. We do run out of stock on some embellishments. We always use similar colors/styles of embellishments or flowers in place, if out of stock.
 
We do accept returns within 14 days if we sent out the wrong product or the item arrived damaged i.e. wrong name, wrong age.

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